Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Knowledge Acquisition for the Creation of Assistance Tools to the Management of Air Traffic Control
Proceedings of the 2008 conference on Collaborative Decision Making: Perspectives and Challenges
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For several years, the need for air-traffic control has been continuously increasing. In order to maintain aircraft safety, different support tools have been built and tested. Our conviction is that it is necessary to conceive a more cooperative tool that would allow a "true team work" between air-traffic controllers and their support tools, by making the support tool part of the team rather than a substitute for air-traffic controllers. With a view to developing such a tool, we studied the cognitive activities of air-traffic controllers in a situation of cooperation involving two human operators. This paper presents a theory of human-human cooperation strategies based on our work, as well as our experimental protocol, analysis methods and observations.