Business process quality metrics: log-based complexity of workflow patterns

Authors:
Jorge Cardoso
Affiliations:
Department of Mathematics and Engineering, University of Madeira, Funchal, Portugal
Venue:
OTM'07 Proceedings of the 2007 OTM Confederated international conference on On the move to meaningful internet systems: CoopIS, DOA, ODBASE, GADA, and IS - Volume Part I
Year:
2007

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Abstract

We believe that analysis tools for BPM should provide other analytical capabilities besides verification. Namely, they should provide mechanisms to analyze the complexity of workflows. High complexity in workflows may result in poor understandability, errors, defects, and exceptions leading processes to need more time to develop, test, and maintain. Therefore, excessive complexity should be avoided. The major goal of this paper is to describe a quality metric to analyze the complexity of workflow patterns from a log-based perspective.