Empirical studies on software notices to inform policy makers and usability designers

Authors:
Jens Grossklags;Nathan Good
Affiliations:
School of Information, University of California, Berkeley, Berkeley, CA;School of Information, University of California, Berkeley, Berkeley, CA
Venue:
FC'07/USEC'07 Proceedings of the 11th International Conference on Financial cryptography and 1st International conference on Usable Security
Year:
2007

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Abstract

We evaluate the usability of End User License Agreements (EULAs) of popular consumer programs. Results from an empirical evaluation of 50 popular programs show the lack of accessibility and readability of notices. Our data from a recent study with 64 users involved in installation tasks confirms the public perception that notice to and consent by the user is not achieved.