User-perceived software service availability modeling with reliability growth

  • Authors:
  • Koichi Tokuno;Shigeru Yamada

  • Affiliations:
  • Department of Social Systems Engineering, Faculty of Engineering, Tottori University, Tottori-shi, Japan;Department of Social Systems Engineering, Faculty of Engineering, Tottori University, Tottori-shi, Japan

  • Venue:
  • ISAS'08 Proceedings of the 5th international conference on Service availability
  • Year:
  • 2008

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Abstract

Most of conventional software availability models often assume only up and down state for the time-dependent behavior of a software-intensive system. In this paper, we develop a plausible software service availability model considering the degradation of system service performance and the software reliability growth process in operation. We assume that the software system has two operational states from the viewpoint of the end user: one is providing with service performance according to specification and the other is with degraded service performance. The time-dependent behavior of the system alternating between up and down state is described by a Markov process. This model can derive instantaneous software service availability defined as the expected value of possible service processing quantity per unit time at a specified time point. Finally, we show several numerical examples of the measures to analyze the relationship between the service availability evaluation and software reliability growth characteristic.