Optimized software process for fault handling in global software development

Authors:
Dirk Macke;Tihana Galinac
Affiliations:
Ericsson Deutschland GmbH, Herzogenrath;Faculty of Engineering, University of Rijeka, Rijeka, Croatia
Venue:
ICSP'08 Proceedings of the Software process, 2008 international conference on Making globally distributed software development a success story
Year:
2008

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Abstract

Software development organizations are turning to global softwaredevelopment (GSD) to reach a competitive lead on the global market. This paperpresents experiences and results of an Six Sigma based improvement projectin a GSD organization. The improvements address better process definition, increaseof awareness for different levels of expectations in globally distributedteams, and introduction of regular scanning mechanisms. Success indicators aredefined to connect process capability to business value, and are used to measureimprovement success by applying SPC techniques.