Knowledge management requirements and models for pan-European public administration service delivery

Authors:
Konstantinos Tarabanis;Vassilios Peristeras
Affiliations:
University of Macedonia, Thessaloniki, Greece;United Nations Thessaloniki Centre, Thessaloniki, Greece
Venue:
KMGov'03 Proceedings of the 4th IFIP international working conference on Knowledge management in electronic government
Year:
2003

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Abstract

In this paper we study certain aspects of the important topic of pan-European public administration service delivery. Specifically we describe the requirements posed by pan-European public administration service delivery and in particular, we present the types of knowledge and meta-knowledge required for this purpose. We then present in detail conceptual models -object models and interaction models - that represent this domain. Implementation directions that employ Web services and Semantic Web services are finally sketched.