Examining technology acceptance by individual law enforcement officers: an exploratory study

Authors:
Paul Jen-Hwa Hu;Chienting Lin;Hsinchun Chen
Affiliations:
Accounting and Information Systems, David Eccles School of Business, University of Utah, Salt Lake City, Utah;Management Information Systems, Eller College of Management, University of Arizona, Tucson, Arizona;Management Information Systems, Eller College of Management, University of Arizona, Tucson, Arizona
Venue:
ISI'03 Proceedings of the 1st NSF/NIJ conference on Intelligence and security informatics
Year:
2003

Citing 12
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Abstract

Management of technology implementation has been a critical challenge to organizations, public or private. In particular, user acceptance is paramount to the ultimate success of a newly implemented technology in adopting organizations. This study examined acceptance of COPLINK, a suite of IT applications designed to support law enforcement officers' analyses of criminal activities. We developed a factor model that explains or predicts individual officers' acceptance decision-making and empirically tested this model using a survey study that involved more than 280 police officers. Overall, our model shows a reasonably good fit to officers' acceptance assessments and exhibits satisfactory explanatory power. Our analysis suggests a prominent core influence path from efficiency gain to perceived usefulness and then to intention to accept. Subjective norm also appears to have a significant effect on user acceptance through the mediation of perceived usefulness. Several managerial implications derived from our study findings are also discussed.