The process-oriented organisation: a holistic view developing a framework for business process orientation maturity

  • Authors:
  • Peter Willaert;Joachim Van Den Bergh;Jurgen Willems;Dirk Deschoolmeester

  • Affiliations:
  • Vlerick Leuven Gent Management School, Gent, Belgium;Vlerick Leuven Gent Management School, Gent, Belgium;Vlerick Leuven Gent Management School, Gent, Belgium;Vlerick Leuven Gent Management School, Gent, Belgium

  • Venue:
  • BPM'07 Proceedings of the 5th international conference on Business process management
  • Year:
  • 2007

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Abstract

Processes are the core of organisations. Business ProcessManagement (BPM) argues organisations can gain competitive advantage byimproving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on theirexperience in applying process thinking for better results. The aim of this paperis to define a framework for identifying characteristics of Business ProcessOrientation and to provide a valid tool for measuring the degree of BusinessProcess Orientation (BPO) of an organisation based on empirical research in 30international organisations. A holistic view on integrated process managementand change is taken as a starting point.