A practical experience in designing business processes to improve collaboration

Authors:
Andréa Magalhães Magdaleno;Claudia Cappelli;Fernanda Baiao;Flavia Santoro;Renata Mendes De Araujo
Affiliations:
Research and Practice Group in Information Technology, UNIRIO, Rio de Janeiro, RJ, Brazil;Research and Practice Group in Information Technology, UNIRIO, Rio de Janeiro, RJ, Brazil;Research and Practice Group in Information Technology, UNIRIO, Rio de Janeiro, RJ, Brazil and Graduate Program in Informatics, Department of Applied Informatics, UNIRIO, Rio de Janeiro, RJ, Brazil;Research and Practice Group in Information Technology, UNIRIO, Rio de Janeiro, RJ, Brazil and Graduate Program in Informatics, Department of Applied Informatics, UNIRIO, Rio de Janeiro, RJ, Brazil;Research and Practice Group in Information Technology, UNIRIO, Rio de Janeiro, RJ, Brazil and Graduate Program in Informatics, Department of Applied Informatics, UNIRIO, Rio de Janeiro, RJ, Brazil
Venue:
BPM'07 Proceedings of the 2007 international conference on Business process management
Year:
2007

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Abstract

Organizations have been relying upon collaboration for knowledge sharing and productivity improvement in order to achieve cost reduction or revenue improvement. However, organizations still can not assure collaboration is properly conducted in daily work. This work presents an approach to stimulate collaboration between professionals involved in a real scenario of a petroleum company in Brazil. The project is an initiative towards improving decision-making during one of the business processes of the company, and establishing inter-professionals collaboration through information sharing. Our approach combines the use of a BPM methodology with the CollabMM collaboration maturity model and its corresponding method. The result was a to-be business process model with specific activities to plan, conduct and evaluate collaboration between professionals involved in the business process.