Restrictions in process design: a case study on workflows in healthcare

Authors:
Jörg Becker;Christian Janiesch
Affiliations:
European Research Center for Information Systems, Münster, Germany;European Research Center for Information Systems, Münster, Germany
Venue:
BPM'07 Proceedings of the 2007 international conference on Business process management
Year:
2007

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Abstract

Automating existing processes is as paving cow path compared to major business process reengineering. However, this rather radical approach is not suitable for all business fields. It requires the freedom to modify organizational structures and free core business processes from nonvalue adding activities. In sectors like healthcare, there are a variety of legal restrictions and treatment guidelines practitioners have to comply with. Hence, freedom to reorganize the organization and to omit non-value adding activities is heavily compromised. In this paper we present findings from a case study that exemplify restrictions in process reorganization and suggest utilizing more moderate approaches to process management.