Understanding computers and cognition
Understanding computers and cognition
The New Science of Management Decision
The New Science of Management Decision
Human Problem Solving
Computer based systems—total quality management and new organizational structures
SIGCPR '94 Proceedings of the 1994 computer personnel research conference on Reinventing IS : managing information technology in changing organizations: managing information technology in changing organizations
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Much of the current work into developing computer-based systems (CBS) as aids for managerial decision-making within organizations, still explains system failures as a psychological or organizational problem, i.e. a problem of inadequate “acceptance” of the CBS by the intended user. From this, the conclusion is drawn that “more” behavioural science research on user psychology can save the CBS-managerial decision-support concept. However, the underlying design ideal of CBS and the assumption of rational decision-making within organizations remains unquestioned. Any moves to question this ideal generally rest upon the issues of tool design in terms of providing alternative modes of information presentation in response to psychological “user types” and problem categories.This paper questions the ideals of rational managerial decision-making and the resulting paradigm of computer system support. It suggests that for effective support, the normative content (the political and moral foundations) of system design must be subject to critical appraisal to secure social rationality for use of CBS within organizational activities.