Where's the expertise? Expert systems as a medium of knowledge transfer
Proc. of the fifth technical conference of the British Computer Society Specialist Group on Expert Systems on Expert systems 85
Rethinking the concept of user involvement
MIS Quarterly
ELIZA—a computer program for the study of natural language communication between man and machine
Communications of the ACM
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Decision support and expert system construction attempts to make organisational expertise more widely available. Yet the prevailing paradigm of expertise is essentially that it is a uni-dimensional organisational resource, much as any other. This paper takes a holistic approach, examining the ways in which human experts and their expertise are systematically integrated into organisations. The socio-political nature of expertise is considered and the implications for ES and DSS examined.