A literature review: IT governance guidelines and areas
Proceedings of the 6th International Conference on Theory and Practice of Electronic Governance
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In recent times, information technology (IT) has a tremendous influence on how different Indian Government departments operate. Governments around the world are increasingly interested in the potential for delivering government services through internet. Examples of substantial transition to electronic service delivery can be found in some sectors in some countries, however most government services have failed to evolve from enhanced information-based web pages. The failure to move from manual services to e-service provision is most notable in the local government sector at District Collectorate office at district level, despite numerous policies and hopeful deadlines imposed by governments at all levels. This paper presents research, which examined the current status of Nagpur District Collectorate Centre’s service delivery, exploring the appropriateness of current e-Business maturity models for evaluating the Progress of local governments making towards electronic service delivery. The research involved an evaluation of local government service center. In an effort to promote and enhance the use of web sites, local governments have started to make non-integrated moves toward e-Governance. One of the important factors to provide efficient government services is availability of all government services through a single point delivery platform. The government departments should have an integrated platform with a secured access control system. It is thus important to design a coherent enterprise architecture framework for the government departments. The aim of this research paper is to outline an effective enterprise architecture framework and an innovative technological solution that can serve as the common platform for provision of all government services to the citizen of India. The Authority Centre will receive the application from CSCs. A software should be developed for the Authority Centre which will be common for the highest authority to the clerical staff. Now the application will be processed and the decision will be made for approval and disapproval, which will be sent back to CSC. Thus the citizen will come to know about the status of his application at the CSCs only. A website should be developed mainly for the Urban Citizens which are very much familiar to the Internet. The website will provide various services easily to the citizens and they can access these services anywhere, any time. These plans can be implemented at District level and hope it will extend for the State as well as National level. The basic services such as Ration card application, Pension, Agricultural services, Police records, Below poverty line(BPL) facilities, Medical help are very difficult to access and avail. As about 70% of Indian population leave in villages, these people have to come at the district place to avail the services. And it is very inconvenient for them, so we propose the new concept of Common Service Centre (CSC). These centres will be present at the grass hood level, having an officer in charge with a computer having an internet connection with a software installed on it. The citizens can avail services at these CSCs.