Managing Complexity: Disease Control as a Complex Adaptive System
Information-Knowledge-Systems Management
Work, Workflow and Information Systems
Work, Workflow and Information Systems
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This chapter offers a systems view of healthcare delivery and outlines a wide range of concepts, principles, models, methods and tools from systems engineering and management that can enable the transformation of the dysfunctional "as is" healthcare system to an agreed-upon "to be" system that will provide quality, affordable care for everyone. Topics discussed include systems definition, design, analysis, and control, as well as the data and information needed to support these functions. Barriers to implementation are also considered.