Alinhando análise de objetivos e modelagem de processos: uma experiência em um ambiente de saúde

  • Authors:
  • Evellin Cristine Souza Cardoso;Renata S. S. Guizzardi

  • Affiliations:
  • Universidade Federal do Espírito Santo (UFES), Vitória/ES;Universidade Federal do Espírito Santo (UFES), Vitória/ES

  • Venue:
  • Companion Proceedings of the XIV Brazilian Symposium on Multimedia and the Web
  • Year:
  • 2008

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Abstract

This paper proposes the integration of goal analysis and business process modeling by using, respectively, Tropos and ARIS in each of these phases. The main benefits of this approach can be summarized as follows: (i) promoting traceability between goal models and business process models, allowing a more efficient documentation of important decisions taken within the organization; (ii) obtaining business process models in various levels of abstraction, thus supporting different levels of automation regarding the modeled business processes; and (iii) analyzing the possible alternatives during the transition from the AS-IS business process models to the TO-BE business process models, promoting flexibility in the decision making process. This proposal is exemplified with a real case study in a health care institution. Carrying out a detailed analysis in this organizational setting in order to propose solutions that enhance its business processes is also a contribution of this ongoing work.