Cognitive systems engineering: new wine in new bottles
International Journal of Man-Machine Studies
Design rules based on analyses of human error
Communications of the ACM
Accounting for the human error when building the user profile
HCI '08 Proceedings of the Third IASTED International Conference on Human Computer Interaction
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Documenting accidents and incidents in a clear, precise and unambiguous way is essential to ground the error study and to propose preventive measures. Research in the field of Human Error has yielded many taxonomies and categorizations of errors which are used by companies when analyzing and reporting on accidents and incidents. However, there are difficulties regarding the appropriateness of the terms as applied to a company's specific context, since taxonomies tend to be specific. Moreover, the lack of a clear organization and the adoption of concepts which are not universal among users with different background render their taxonomy's use rather difficult. This paper proposes a taxonomy and an associated supporting tool for describing accidents and incidents in the operation of electrical systems. The proposed taxonomy addresses the concepts and the terms related to the causes of error as well as concepts related to the user cognitive processes that led to the error.