On the M(n)/M(n)/s queue with impatient calls
Performance Evaluation
On queueing with customer impatience until the beginning of service
Queueing Systems: Theory and Applications
Asymptotic Results and a Markovian Approximation for the M(n)/M(n)/s+GI System
Queueing Systems: Theory and Applications
Designing a Call Center with Impatient Customers
Manufacturing & Service Operations Management
Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects
Manufacturing & Service Operations Management
MAP/M/c Queue with Constant Impatient Time
Mathematics of Operations Research
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue
Queueing Systems: Theory and Applications
M/G/1 queue with deterministic reneging times
Performance Evaluation
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In this paper, we consider an M/M/s queue where customers may abandon waiting for service and renege the system without receiving their services. We assume that impatient time on waiting for each customer is independent and identically distributed non-negative random variable with a general distribution where the probability distribution is light-tailed and unbounded. The main objective of this paper is to provide an approximation for the waiting time distribution in an analytically tractable form. To this end, we obtain the tail asymptotics of the waiting time distributions of served and impatient customers. By using the tail asymptotics, we show that the fairly good approximations of the waiting time distributions can be obtained with low numerical complexity.