International Journal of Human-Computer Studies
Strategic help in user interfaces for information retrieval
Journal of the American Society for Information Science and Technology
Seeking and implementing automated assistance during the search process
Information Processing and Management: an International Journal
Journal of the American Society for Information Science and Technology
ICLS '04 Proceedings of the 6th international conference on Learning sciences
Understanding help seeking within the context of searching digital libraries
Journal of the American Society for Information Science and Technology
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We report early results of our investigation of help-seeking behaviors during interactive information retrieval, with specific attention to one aspect of context, affective utterances made by searchers during the process of completing an assigned search task Searchers' utterances were coded as positive and negative assessments of the results of using automatic Help functionalities in two digital libraries. Although preliminary at this time, data presented in this paper indicate that affective utterances can be mapped to specific help-seeking events and therefore can be construed as important aspects of contextual feedback, worthy of further exploration.