Knowledge management aspects in open source communities

Authors:
Guido Porruvecchio;Selene Uras;Giulio Concas
Affiliations:
Department of Electric and Electronic Engineering, Agile Group, University of Cagliari, Cagliari, Italy;Department of Electric and Electronic Engineering, Agile Group, University of Cagliari, Cagliari, Italy;Department of Electric and Electronic Engineering, Agile Group, University of Cagliari, Cagliari, Italy
Venue:
TELE-INFO'10 Proceedings of the 9th WSEAS international conference on Telecommunications and informatics
Year:
2010

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Abstract

In recent years, Knowledge Management (KM) has become increasingly relevant to team administration. In fact, it is a useful approach in keeping together all the different aspects that improve and increase a team's performance. In Open Source (OS) software development teams, KM is important because of the nature of the communities, as knowledge sharing and free access to information are fundamental for the development and the growth of these communities. We focus our attention on the Developers Mailing Lists (DML) of some of the most successful OS projects, in order to analyze the adopted communication practices, finding two very peculiar aspects of these communities: collaborative learning between developers and users, and peer support among advanced users.