Analyzing compliance of service-based business processes for root-cause analysis and prediction
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
Service Oriented Computing and Applications
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Enterprises widely use decision support systems and, in particular, business intelligence techniques for monitoring and analyzing operations to understand areas in which the business isn't performing well. These tools often aren't suitable in scenarios involving Web-enabled, intercompany cooperation and IT outsourcing, however. The authors analyze how these scenarios impact information quality in business intelligence applications and lead to nontrivial research challenges. They describe the idea of uncertain events and key indicators and present a model to express and store uncertainty and a tool to compute and visualize uncertain key indicators.