Method to Evaluate Process Performance Focused on Minimizing Resistance to Change
International Journal of Human Capital and Information Technology Professionals
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Formalizing and institutionalizing software processes has become a necessity in recent years requiring the management and enhancement of software production and, at the same time, achieving certification in accordance with international standards. Due to the lack of collaboration tools in Small and Medium-sized Enterprises (SMEs) which could contribute to the improvement of software processes, different proposals have been made to enable these companies to develop and grow. This paper presents the experimental implementation of an improvement cycle in an internal area of a small company, considering the basic profile of the Competisoft process model with support on the Tutelkan platform. Through this experiment, it was noted that Competisoft supplied the basic elements to formalize and institutionalize the processes and that Tutelkan was a good complement to achieving this aim.