Neural networks: a systematic introduction
Neural networks: a systematic introduction
Internetworking Technologies Handbook, Third Edition
Internetworking Technologies Handbook, Third Edition
An introduction to variable and feature selection
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ICPPW '08 Proceedings of the 2008 International Conference on Parallel Processing - Workshops
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SCC '08 Proceedings of the 2008 IEEE International Conference on Services Computing - Volume 2
Problem classification method to enhance the ITIL incident and problem
IM'09 Proceedings of the 11th IFIP/IEEE international conference on Symposium on Integrated Network Management
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Remote management of IT (information technology) infrastructures, as a service, has received significant attention due to the numerous benefits it offers. In this paper, we discuss our work on taking a previously India-only remote IT infrastructure management service offering to a global audience. We first provide an overview of this IBM offering, called Express™ Remote Managed Infrastructure Services (ERMIS), and then focus on two specific aspects, service catalog and problem determination and resolution (PDR). In service catalog-based remote management, customers browse the catalog and place orders as they would using an online store. Our service catalog entries contain workflows to automate the deployment of requested applications or the configuration change of customer resources. High-level customer requirements are translated into capacity sizing and configuration parameters, which are then used to provision the final solution by making use of ITIL® (Information Technology Infrastructure Library) release and configuration management processes. PDR involves detecting, locating, and fixing anomalies. Probe-based techniques are used for targeting the problem location, while knowledge management assists with problem analysis, diagnosis, and classification. ERMIS architectural decisions have been driven by emerging-business requirements related to small and mediumsized businesses.