Cues in computer-mediated communication: A corpus analysis

Authors:
Monica A. Riordan;Roger J. Kreuz
Affiliations:
The University of Memphis, 202 Psychology Building, Memphis, TN 38152, USA;The University of Memphis, 202 Psychology Building, Memphis, TN 38152, USA
Venue:
Computers in Human Behavior
Year:
2010

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Abstract

An analysis of five contemporary corpora examines the use of several different cues in four channels of computer-mediated communication. With an in-depth corpus analysis, we show that a wealth of cues is available in online communication, and that these cues are often matched with words that have particular functions and/or semantic meanings. Using the Linguistic Inquiry and Word Count text analysis software (Pennebaker et al., 2007), we found the two largest categories represented by cue-laden words involved affect and cognitive mechanisms, suggesting that cues are largely used to indicate emotion or to disambiguate a message. We argue that learning the meaning of these cues is central to learning how people communicate nonverbally while online.