Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Undo for operators: building an undoable e-mail store
ATEC '03 Proceedings of the annual conference on USENIX Annual Technical Conference
HOTOS'03 Proceedings of the 9th conference on Hot Topics in Operating Systems - Volume 9
Reducing the cost of IT operations: is automation always the answer?
HOTOS'05 Proceedings of the 10th conference on Hot Topics in Operating Systems - Volume 10
Why do internet services fail, and what can be done about it?
USITS'03 Proceedings of the 4th conference on USENIX Symposium on Internet Technologies and Systems - Volume 4
Unraveling the complexity of network management
NSDI'09 Proceedings of the 6th USENIX symposium on Networked systems design and implementation
Constructing and managing appliances for cloud deployments from repositories of reusable components
HotCloud'09 Proceedings of the 2009 conference on Hot topics in cloud computing
HotOS'09 Proceedings of the 12th conference on Hot topics in operating systems
Context-based online configuration-error detection
USENIXATC'11 Proceedings of the 2011 USENIX conference on USENIX annual technical conference
Understanding website complexity: measurements, metrics, and implications
Proceedings of the 2011 ACM SIGCOMM conference on Internet measurement conference
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Manageability directly influences a system's reliability, availability, security, and safety, thus being a key ingredient of system dependability. Alas, we do not have today a good way to measure manageability or reason quantitatively about it, and this is a major hindrance in improving systems' ease of management. In this paper, we propose a manageability metric that aims to be objective, intuitive, and broadly applicable. We hope such a metric will help software developersmake the right design tradeoffs and will also foster fair competition on the basis of manageability. We also offer preliminary thoughts on incorporating this metric into a benchmark.