The interrelationship between quality and competency management - the foundation for innovative training technologies

  • Authors:

  • Fanny Klett

  • Affiliations:

  • Business Area Data Representation and Interfaces, Fraunhofer Institute Digital Media Technology, Ilmenau, Germany

  • Venue:
  • ITHET'10 Proceedings of the 9th international conference on Information technology based higher education and training
  • Year:
  • 2010

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Abstract

This paper reflects on recent directions for the harmonization of human performance, e-learning, and competency management efforts in the framework of rising multinational and international businesses and requirements for quality management. It shows the complex interrelationship between strategic management, competency management, assessment and the overall quality management. Further, it points out the need for interoperability of learning content, competency and assessment data and systems, by following a methodical approach towards human resources development as a key source of innovation and competitive improvement in training technologies to maximize the Return-On-Investment in people and technology.