Mining the peanut gallery: opinion extraction and semantic classification of product reviews
WWW '03 Proceedings of the 12th international conference on World Wide Web
Mining and summarizing customer reviews
Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
Identifying comparative sentences in text documents
SIGIR '06 Proceedings of the 29th annual international ACM SIGIR conference on Research and development in information retrieval
A holistic lexicon-based approach to opinion mining
WSDM '08 Proceedings of the 2008 International Conference on Web Search and Data Mining
Analyzing human intentions in natural language text
Proceedings of the fifth international conference on Knowledge capture
May all your wishes come true: a study of wishes and how to recognize them
NAACL '09 Proceedings of Human Language Technologies: The 2009 Annual Conference of the North American Chapter of the Association for Computational Linguistics
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This paper describes methods aimed at solving the novel problem of automatically discovering 'wishes' from (English) documents such as reviews or customer surveys. These wishes are sentences in which authors make suggestions (especially for improvements) about a product or service or show intentions to purchase a product or service. Such 'wishes' are of great use to product managers and sales personnel, and supplement the area of sentiment analysis by providing insights into the minds of consumers. We describe rules that can help detect these 'wishes' from text. We evaluate these methods on texts from the electronic and banking industries.