Case-based reasoning: business applications
Communications of the ACM
Case-based reasoning
Inside Case-Based Reasoning
Proceedings of the First International Conference on Case-Based Reasoning Research and Development
ICCBR '95 Proceedings of the First International Conference on Case-Based Reasoning Research and Development
Proceedings of the First United Kingdom Workshop on Progress in Case-Based Reasoning
Proceedings of the First United Kingdom Workshop on Progress in Case-Based Reasoning
COMPAQ QuickSource: Providing the Consumer with the Power of Artificial Intelligence
IAAI '93 Proceedings of the The Fifth Conference on Innovative Applications of Artificial Intelligence
Collaborative Maintenance - A Distributed, Interactive Case-Base Maintenance Strategy
EWCBR '00 Proceedings of the 5th European Workshop on Advances in Case-Based Reasoning
Case Provenance: The Value of Remembering Case Sources
ICCBR '07 Proceedings of the 7th international conference on Case-Based Reasoning: Case-Based Reasoning Research and Development
WBE '08 Proceedings of the Seventh IASTED International Conference on Web-based Education
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Reuters is a worldwide company focused on supplying financial and news information to its over 40,000 subscribers around the world. To enhance the quality and consistency of its customer support organization, Reuters embarked on a global knowledge development and reuse project. The resulting system is in operational use in the North America, Europe, and Asia. The system supports 38 Reuter products worldwide. This paper is a case study of the Reuters experience in putting a global knowledge organization in place, in building knowledge bases at multiple distributed sites, in deploying these knowledge bases in multiple sites around the world, and in maintaining and enhancing knowledge bases within a global organizational framework. This project is the first to address issues in multi-country knowledge development and maintenance, and multi-country knowledge deployment. These issues are critical for global companies to understand, address and resolve, in order to effectively gain the benefits of global knowledge systems.