Executive support systems: the emergence of top management computer use
Executive support systems: the emergence of top management computer use
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Consumer-centric reengineering at the Colorado Department of Revenue
Communications of the AIS
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Public-sector e-commerce and state financial management: capacity versus wealth
Social Science Computer Review
Profiling the Adopters of E-Government Information and Services
Social Science Computer Review
Effective citizen relationship management: Hurricane Wilma and Miami-Dade County 311
dg.o '06 Proceedings of the 2006 international conference on Digital government research
Hi-index | 0.00 |
Advances in the networked features of information and communication technologies hold the promise of enhancing integrated citizen-centric information and services. However, few governments to date have implemented an integrated citizen service information system, which is needed to fulfill that promise. This study aims to investigate the organizational determinants of the level of integration and use of a citizen service information system. It draws from the literatures on diffusion and adoption of innovation, technology acceptance and use, information systems implementation, and information technology (IT) and public administration. The primary sources of data are from International City/County Management Association (ICMA) data on citizen service systems and Electronic government (e-government) surveys. Ordered logit is the primary data analysis technique used. The study findings suggest the importance of getting citizen feedback in the move toward a more integrated citizen service information system. Strong organizational commitment to citizen services further plays a significant role in the more sophisticated use of such a system. Overall, however, management capacity and technical capacity do not register a significant relationship with a more sophisticated and extensively used system.