Interoperability challenges for ICT-enabled governance: towards a pan-European conceptual framework
Journal of Theoretical and Applied Electronic Commerce Research
Planning egovernment information systems: methods and experiences from the eG4M framework
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Improving geo-spatial linked data with the wisdom of the crowds
Proceedings of the Joint EDBT/ICDT 2013 Workshops
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The success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background. With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services. The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.