VCA: an experiment with a multiparty virtual chat agent

Authors:
Samira Shaikh;Tomek Strzalkowski;Sarah Taylor;Nick Webb
Affiliations:
University at Albany, State University of New York;University at Albany, State University of New York and Polish Academy of Sciences;Advancded Technology Office, Lockheed Martin IS&GS;University at Albany, State University of New York
Venue:
CDS '10 Proceedings of the 2010 Workshop on Companionable Dialogue Systems
Year:
2010

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Abstract

The purpose of this research was to advance the understanding of the behavior of small groups in online chat rooms. The research was conducted using Internet chat data collected through planned exercises with recruited participants. Analysis of the collected data led to construction of preliminary models of social behavior in online discourse. Some of these models, e.g., how to effectively change the topic of conversation, were subsequently implemented into an automated Virtual Chat Agent (VCA) prototype. VCA has been demonstrated to perform effectively and convincingly in Internet conversation in multiparty chat environments.