Model-driven service level management

Authors:
Anacleto Correia;Fernando Brito e Abreu
Affiliations:
QUASAR, CITI, Faculdade de Ciências e Tecnologia, Universidade Nova Lisboa, Caparica and Escola Superior de Tecnologia, Instituto Politécnico de Setúbal, Setúbal;QUASAR, CITI, Faculdade de Ciências e Tecnologia, Universidade Nova Lisboa, Caparica
Venue:
AIMS'10 Proceedings of the Mechanisms for autonomous management of networks and services, and 4th international conference on Autonomous infrastructure, management and security
Year:
2010

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RBSLA A declarative Rule-based Service Level Agreement Language based on RuleML

CIMCA '05 Proceedings of the International Conference on Computational Intelligence for Modelling, Control and Automation and International Conference on Intelligent Agents, Web Technologies and Internet Commerce Vol-2 (CIMCA-IAWTIC'06) - Volume 02

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Abstract

Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT services SLA specification and compliance verification. The specification will be accomplished by proposing a SLA language - a domain specific language for defining quality attributes as non functional requirements (NFRs) in the context of ITSM. This will allow that SLA monitoring and compliance validation at a level of abstraction that is understood by the stakeholders involved in the service specification.