On power-law relationships of the Internet topology
Proceedings of the conference on Applications, technologies, architectures, and protocols for computer communication
Proceedings of the ACM 2009 international conference on Supporting group work
Readers are not free-riders: reading as a form of participation on wikipedia
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Understanding user behavior in a local social media platform by social network analysis
Proceedings of the 15th International Academic MindTrek Conference: Envisioning Future Media Environments
Indebtedness and reciprocity in local online exchange
Proceedings of the 2013 conference on Computer supported cooperative work
Defining the price of hospitality: networked hospitality exchange via Airbnb
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
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This paper focuses on online gift exchange in a setting where online and offline interactions are tightly intertwined and most of the exchanges require face-to-face interaction to be completed. We present a local online gift exchange system, Kassi, and a seven-month case study of its use. Based on survey material and logs of system usage, we analyze users' motivations to contribute to the system and the community. While most users held favorable attitudes towards the system, many reasons for not using the service were found. We set our findings into perspective by discussing different ways of defining participation, measuring use, and qualifying different types of contributions. We argue that when users try to fit a system into their everyday lives, designers should consider supporting such efforts - even if user behavior does not match expectations. Designers who encourage emergent and unanticipated behaviors can enhance users' sense of participation and encourage the leap from intention to realized action.