Communications of the ACM - Special issue on analysis and modeling in software development
The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Multimedia Learning
Practical guidelines for the readability of IT-architecture diagrams
Proceedings of the 20th annual international conference on Computer documentation
Verifying web services composition based on hierarchical colored petri nets
Proceedings of the first international workshop on Interoperability of heterogeneous information systems
Process models representing knowledge for action: a revised quality framework
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
AUIC '06 Proceedings of the 7th Australasian User interface conference - Volume 50
How do practitioners use conceptual modeling in practice?
Data & Knowledge Engineering - Special issue: ER 2004
Understanding Conceptual Schemas: Exploring the Role of Application and IS Domain Knowledge
Information Systems Research
Empirical investigations of conceptual modeling and the modeling process
Proceedings of the 39th conference on Winter simulation: 40 years! The best is yet to come
IEEE Transactions on Software Engineering
Activity labeling in process modeling: Empirical insights and recommendations
Information Systems
Experiences with goal-oriented modeling of organizational change
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
How end-user development will save composition technologies from their continuing failures
IS-EUD'11 Proceedings of the Third international conference on End-user development
Wiki-based maturing of process descriptions
BPM'11 Proceedings of the 9th international conference on Business process management
Normal users cooperating on process models: is it possible at all?
CRIWG'12 Proceedings of the 18th international conference on Collaboration and Technology
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In this paper, we examine the design of business process diagrams in contexts where novice analysts only have basic design tools such as paper and pencils available, and little to no understanding of formalized modeling approaches. Based on a quasi-experimental study with 89 BPM students, we identify five distinct process design archetypes ranging from textual to hybrid, and graphical representation forms. We also examine the quality of the designs and identify which representation formats enable an analyst to articulate business rules, states, events, activities, temporal and geospatial information in a process model. We found that the quality of the process designs decreases with the increased use of graphics and that hybrid designs featuring appropriate text labels and abstract graphical forms are well-suited to describe business processes. Our research has implications for practical process design work in industry as well as for academic curricula on process design.