A role-oriented service system architecture for enterprise process collaboration
Computers and Operations Research
An inter-temporal resource emergency management model
Computers and Operations Research
Effects of promotion cost sharing policy with the sales learning curve on supply chain coordination
Computers and Operations Research
Research directions for enterprise resource planning (ERP) projects
International Journal of Business Information Systems
A hybrid intelligent model for order allocation planning in make-to-order manufacturing
Applied Soft Computing
Critical success factors in enterprise resource planning systems: Review of the last decade
ACM Computing Surveys (CSUR)
International Journal of Enterprise Information Systems
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Productivity is generally considered to be the efficient utilisation of organisational resources and is measured in terms of the efficiency of a worker, company or nation. Focusing on efficiency alone, however, can be harmful to the organisation's long-term success and competitiveness. The full benefits of productivity improvement measures are realised when productivity is examined from two perspectives: operational efficiency (output/input) of an individual worker or a business unit as well as performance (effectiveness) with regard to end user or customer satisfaction. Over the years, corporations have adopted new technology to integrate business activities in order to achieve both effectiveness and efficiency in their operations. In recent years, many firms have invested in enterprise resource planning (ERP) in order to integrate all business activities into a uniform system. The implementation of ERP enables the firm to reduce the transaction costs of the business and improve its productivity, customer satisfaction and profitability.