A quality of service architecture
ACM SIGCOMM Computer Communication Review
Trust and deception in virtual societies
Trust and deception in virtual societies
Notions of reputation in multi-agents systems: a review
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
Intelligent agents for QoS management
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 3
IEEE Internet Computing
The WSLA Framework: Specifying and Monitoring Service Level Agreements for Web Services
Journal of Network and Systems Management
Automated SLA Monitoring for Web Services
DSOM '02 Proceedings of the 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management: Management Technologies for E-Commerce and E-Business Applications
Agent-Mediated Electronic Commerce: Scientific and Technological Roadmap
Agent Mediated Electronic Commerce, The European AgentLink Perspective.
WSOL - Web Service Offerings Language
CAiSE '02/ WES '02 Revised Papers from the International Workshop on Web Services, E-Business, and the Semantic Web
On Agent-Mediated Electronic Commerce
IEEE Transactions on Knowledge and Data Engineering
Towards Socially Sophisticated BDI Agents
ICMAS '00 Proceedings of the Fourth International Conference on MultiAgent Systems (ICMAS-2000)
Measuring and characterizing end-to-end Internet service performance
ACM Transactions on Internet Technology (TOIT)
Evaluating architectures for independently auditing service level agreements
Future Generation Computer Systems - Systems performance analysis and evaluation
Introduction to normative multiagent systems
Computational & Mathematical Organization Theory
Autonomous service level agreement negotiation for service composition provision
Future Generation Computer Systems
Capturing and Using QoS Relationships to Improve Service Selection
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Supervised interaction: a form of contract management to create trust between agents
AAMAS'02 Proceedings of the 2002 international conference on Trust, reputation, and security: theories and practice
On automated generation of web service level agreements
CAiSE'07 Proceedings of the 19th international conference on Advanced information systems engineering
QoS management in MANETs using norm-governed agent societies
ESAW'05 Proceedings of the 6th international conference on Engineering Societies in the Agents World
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Service Level Agreements (SLAs) are used in Service-Oriented Computing to define the obligations of the parties involved in a transaction. SLAs define these obligations, including for instance the expected service levels to be delivered by the provider, and the payment expected from the client. The obligations of the parties must be made explicit prior to the transaction, and a mechanism should be available to control the interaction, in order to ensure that the obligations are met. We outline a norm-oriented multiagent system (NoMAS) architecture that is combined with the service-oriented architecture in order to support the definition, management, and control of SLAs between the service clients and service providers.