Context based spelling correction
Information Processing and Management: an International Journal
A Winnow-Based Approach to Context-Sensitive Spelling Correction
Machine Learning - Special issue on natural language learning
Using information extraction and natural language generation to answer e-mail
Data & Knowledge Engineering
Evaluating a Spelling Support in a Search Engine
NLDB '02 Proceedings of the 6th International Conference on Applications of Natural Language to Information Systems-Revised Papers
Message classification in the call center
ANLC '00 Proceedings of the sixth conference on Applied natural language processing
An improved error model for noisy channel spelling correction
ACL '00 Proceedings of the 38th Annual Meeting on Association for Computational Linguistics
Proceedings of the eleventh ACM SIGKDD international conference on Knowledge discovery in data mining
Email answering assistance by semi-supervised text classification
Intelligent Data Analysis
Automatically selecting answer templates to respond to customer emails
IJCAI'07 Proceedings of the 20th international joint conference on Artifical intelligence
Automated FAQ answering with question-specific knowledge representation for web self-service
HSI'09 Proceedings of the 2nd conference on Human System Interactions
Using text classification and multiple concepts to answer e-mails
Expert Systems with Applications: An International Journal
CICLing'11 Proceedings of the 12th international conference on Computational linguistics and intelligent text processing - Volume Part II
Structured data-based q&a system using surface patterns
FQAS'11 Proceedings of the 9th international conference on Flexible Query Answering Systems
Survey of social search from the perspectives of the village paradigm and online social networks
Journal of Information Science
Learning regular expressions to template-based FAQ retrieval systems
Knowledge-Based Systems
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Answering email by standard answers is a common practice at contact centers. Our research assists this process by creating reply messages that contain one or several standard answers. Our standard answers are linked to representative text patterns that match incoming messages. The system works in three languages. The performance was evaluated on two email sets; the main advantage of our email answering technique is good correctness of the delivered replies.