Technology transfer of dynamic IT outsourcing requires security measures in SLAs

Authors:
Frank Dickmann;Maximilian Brodhun;Jürgen Falkner;Tobias A. Knoch;Ulrich Sax
Affiliations:
Department of Medical Informatics, University of Göttingen, Göttingen, Germany;Department of Medical Informatics, University of Göttingen, Göttingen, Germany;Fraunhofer-Institute for Industrial Engineering, Stuttgart, Germany;Biophysical Genomics, Dept. Cell Biology & Genetics, Erasmus MC, Rotterdam, Netherlands and Biophysical Genomics, Genome Organization & Function, BioQuant Center, German Cancer Research Ce ...;Department of Information Technology, University Medicine Göttingen, Göttingen, Germany
Venue:
GECON'10 Proceedings of the 7th international conference on Economics of grids, clouds, systems, and services
Year:
2010

Citing 7
Cited 1

Contract as a Source of Trust--Commitment in Successful IT Outsourcing Relationship: An Empirical Study

HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
On trust management in grids

Proceedings of the 1st international conference on Autonomic computing and communication systems
Market-Oriented Cloud Computing: Vision, Hype, and Reality for Delivering IT Services as Computing Utilities

HPCC '08 Proceedings of the 2008 10th IEEE International Conference on High Performance Computing and Communications
MediGRID: Towards a user friendly secured grid infrastructure

Future Generation Computer Systems
VieSLAF Framework: Enabling Adaptive and Versatile SLA-Management

GECON '09 Proceedings of the 6th International Workshop on Grid Economics and Business Models
Trust Management for Service-Oriented Environments

Trust Management for Service-Oriented Environments
SLA management in a service oriented architecture

ICCSA'05 Proceedings of the 2005 international conference on Computational Science and Its Applications - Volume Part IV

Supporting CPU-based guarantees in cloud SLAs via resource-level QoS metrics

Future Generation Computer Systems

Quantified Score

Hi-index	0.00

Visualization

Abstract

For the present efforts in dynamic IT outsourcing environments like Grid or Cloud computing security and trust are ongoing issues. SLAs are a proved remedy to build up trust in outsourcing relations. Therefore, it is necessary to determine whether SLAs can improve trust from the perspective of the outsourcing customer by integration of security measures. The conducted survey indicates that customers see SLAs as an approach to increase their level of trust in IT outsourcing partners. In addition, security measures in SLAs are of high relevance to support trust but not yet integrated appropriately. However, SLAs are very important for the technology transfer of eScience projects in Grid computing. Again, Grid based outsourcing of biomedical IT services requires security measures in SLAs. Thus, the technology transfer process of dynamic IT outsourcing infrastructures requires adequate SLAs in order to be successful.