CSFs for decision-making support systems: an IS practitioner-researcher perspective

Authors:
Udo Richard Averweg
Affiliations:
eThekwini Municipality and University of KwaZulu-Natal Information Services, Durban, Durban
Venue:
SAICSIT '10 Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Year:
2010

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Abstract

Organisations require the support of information systems (IS) to improve business performance and decision-making. Two popular IS implemented in organisations in South Africa are Decision Support Systems (DSS) and Executive Information Systems (EIS). Critical success factors (CSFs) are associated with the successful implementation of DSS and EIS in organisations. From an IS practitioner-researcher perspective, a review was made of the available literature during the period 1994--1998 of previously identified CSFs for the successful implementation of DSS and EIS in organisations in South Africa. With the advent of the Web and Web-based technologies, six pointers are suggested towards a future CSFs for DSS and EIS implementation practitioner-research agenda in South Africa.