Fault resolution support based on activated knowledge and information
IEA/AIE'12 Proceedings of the 25th international conference on Industrial Engineering and Other Applications of Applied Intelligent Systems: advanced research in applied artificial intelligence
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To reduce the loads imposed on network administrators, we have proposed AIR-NMS, which is a network management support system (NMS) based on Active Information Resource (AIR). In AIR-NMS, various information resources (e.g., state information of a network, practical knowledge of network management) are combined with software agents which have the knowledge and functions for supporting the utilization of the resources, and thus individual resources are given activities as AIRs. Through the organization and cooperation of AIRs, AIR-NMS provides the administrators with practical measures against a wide range of network faults. To make AIR-NMS fit for practical use, this paper proposes a method for achieving the effective installation and utilization of the network management knowledge needed in AIR-NMS.