Heuristics in real user interfaces

Authors:
Brad A. Myers;Richard Wolf;Kathy Potosnak;Chris Graham
Affiliations:
School of Computer Science, Carnegie Mellon University, Pittsburgh, PA;Lotus Development Corporation, One Rogers Street, Cambridge, Mass.;Aldus Corporation, 411 First Ave. South, Seattle, WA;Microsoft Corporation, One Microsoft Way, Redmond, Washington
Venue:
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Year:
1993

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Abstract

It is the conventional wisdom in user interface design that direct manipulation is best and that interfaces should be predictable. This tends to argue against having a system “guess” or use heuristics or other AI approaches. However, an increasing number of today's successful software products do use heuristics in their interfaces. The heuristics are used to help guide the user and to perform tasks that would be too difficult to specify by conventional direct manipulation approaches. We believe that user interface designers will increasingly need to consider using heuristic techniques in their interfaces. This panel discusses a number of today's successful products using heuristics and the important HCI design issues such as feedback.