Journal of the American Society for Information Science and Technology
Open knowledge management: lessons from the open source revolution
Journal of the American Society for Information Science and Technology
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Collaborative adhocracies and mix-and-match technologies in emergency management
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Online forums supporting grassroots participation in emergency preparedness and response
Communications of the ACM - Emergency response information systems: emerging trends and technologies
Community response grids: E-government, social networks, and effective emergency management
Telecommunications Policy
Metcalfe's law, Web 2.0, and the Semantic Web
Web Semantics: Science, Services and Agents on the World Wide Web
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
Proceedings of the 9th International Symposium on Open Collaboration
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The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agencies that worked in tandem with the Government of Haiti, the United Nations, and many countries from around the globe. Managing this response effort was a complex undertaking that relied extensively on knowledge management systems (KMS). For the first time, however, US government agencies employed social media technologies such as wikis and collaborative workspaces as the main knowledge sharing mechanisms. In this research we present a case study developed through action research of how these social media technologies were used, what influences they made on knowledge sharing, reuse, and decision-making, and how knowledge was effectively (and at times ineffectively) maintained in these systems. First-hand knowledge of the response is used, offering strategies for future deployment of social media and important research questions that remain regarding social media as knowledge management systems, particularly for disaster and emergency management.