Condition-based process patterns for modeling of human processes in Knowledge-intensive Business Services

Authors:
Jeongsoo Lee;Hongbin Kim;Wonchul Seo;Kwangsoo Kim;Cheol-Han Kim
Affiliations:
Dept. of Industrial and Management Engineering, Pohang University of Science and Technology, San 31, Hyoja-dong, Nam-gu, Pohang, Kyungbuk 790-784, Republic of Korea;Dept. of Industrial and Management Engineering, Pohang University of Science and Technology, San 31, Hyoja-dong, Nam-gu, Pohang, Kyungbuk 790-784, Republic of Korea;Dept. of Industrial and Management Engineering, Pohang University of Science and Technology, San 31, Hyoja-dong, Nam-gu, Pohang, Kyungbuk 790-784, Republic of Korea;Dept. of Industrial and Management Engineering, Pohang University of Science and Technology, San 31, Hyoja-dong, Nam-gu, Pohang, Kyungbuk 790-784, Republic of Korea;Dept. of IT Business Engineering, Daejeon University, 96-3, Yongun-dong, Dong-gu, Daejeon 300-716, Republic of Korea
Venue:
Expert Systems with Applications: An International Journal
Year:
2011

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Abstract

The role of Knowledge-intensive Business Services (KIBS) has been enlarged in modern business environment. As well as the enterprises in any other kinds of industries, Business Process Management (BPM) can be a source of core competency for the enterprises in KIBS industry. However, most of the business processes in KIBS are human processes which are collaborative, innovative, and dynamic, which cannot be supported well by current BPM technologies. Human Interaction Management (HIM) has emerged as an alternative theory to deal with human processes in KIBS. Especially, the principle of 'supportive activity management' in HIM allows flexible process execution considering human characteristics. But, the condition-based process logic modeling to realize 'supportive activity management' may be too complicated work. This research suggests utilizing process patterns to address this problem, and defines condition-based process patterns divided into workflow patterns and interaction patterns. Using and combining process patterns facilitate modeling larger processes.