One Graph Is Worth a Thousand Logs: Uncovering Hidden Structures in Massive System Event Logs
ECML PKDD '09 Proceedings of the European Conference on Machine Learning and Knowledge Discovery in Databases: Part I
Detecting large-scale system problems by mining console logs
Proceedings of the ACM SIGOPS 22nd symposium on Operating systems principles
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We describe a system which automatically associates documents containing knowledge about problems and their resolutions to IT events. IT professionals use these when troubleshooting problems in the IT environment. The system associates documents from several independent sources, both internal and external to the organization, using machine learning techniques to associate the most relevant and pertinent information.