e-business case as a tool for facilitating ICT adoption in local government agencies

Authors:
Claudio Petti;Marco De Maggio;Maria Luce Lanna;Gioconda Mele;Gianluca Solazzo
Affiliations:
University of Salento, Lecce, Italy;University of Salento, Lecce, Italy;University of Salento, Lecce, Italy;University of Salento, Lecce, Italy;University of Salento, Lecce, Italy
Venue:
Proceedings of the 4th International Conference on Theory and Practice of Electronic Governance
Year:
2010

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Abstract

A major challenge for Local Governments today is represented by the introduction of new networked service delivery models able to coordinate a number of different local actors for responding effectively to increasing community's expectations. Information and Communication Technologies (ICTs) are instrumental here. Though, the implementation of ICTs in Local Government Agencies (LGA) is a challenge too. That's why effective new services delivery models and successful adoption of enabling ICTs within the LGA goes hand-in-hand. Following these considerations, this paper aims at illustrating a case of ICT-based solutions adoption into a Local Government Agency in charge of tourism promotion. More specifically the e-business case methodology crafted and used for this purpose will be shown. In doing so, the role of the e-business case will be advocated both as a tool to accompany Local Government Agencies into the process of introducing and using ICTs, both as a starting point for a wider strategy aimed at modernizing local communities though ICTs.