Making web-based multimedia health tutorials senior-friendly: design and training guidelines

Authors:
Bo Xie;Ivan Watkins;Man Huang
Affiliations:
University of Maryland, College Park, Maryland;University of Maryland, College Park, Maryland;University of Maryland, College Park, Maryland
Venue:
Proceedings of the 2011 iConference
Year:
2011

Citing 5
Cited 1

Designing a portal for older users: A case study of an industrial/academic collaboration

ACM Transactions on Computer-Human Interaction (TOCHI)
LIFELONG INTERACTIONS: Older adults, health information, and the internet

interactions - Changing energy use through design
Learning performance with interactive simulations in medical education: Lessons learned from results of learning complex physiological models with the HAEMOdynamics SIMulator

Computers & Education
External and mental referencing of multiple representations

Computers in Human Behavior
The Relevance of Elderly Technology Users in Healthcare Knowledge Creation and Innovation: A Case Study

HICSS '10 Proceedings of the 2010 43rd Hawaii International Conference on System Sciences

Older adults' online health information seeking behavior

Proceedings of the 2012 iConference

Quantified Score

Hi-index	0.00

Visualization

Abstract

To better understand older adults' perceptions and use of Web-based multimedia features particularly in health-related content areas, we conducted a comparative usability testing of three Web-based multimedia health tutorials -- MedlinePlus Surgery Videos and MedlinePlus Interactive Tutorials both maintained by the National Institutes of Health (NIH), and Surgery Simulation (pseudo name) by a U.S.-based non-profit organization -- with 10 older adults in February-March of 2010. Data were collected from interviews, surveys, and observation carried out in three consecutive sessions. In this paper we report a subset of the key findings from our qualitative data, focusing on literacy-related challenges participants encountered when using the three sites. These challenges reflect gaps between the computer, medical, and numerical literacy levels that designers expected users to have and the literacy levels that these users actually have. Based on these findings and the multimedia learning literature, we recommend design and training guidelines that may facilitate older adults' learning and use of Web-based multimedia health tutorials.