Exploring a web space for consumer health information: implications for design

  • Authors:

  • Yan Zhang

  • Affiliations:

  • University of Texas at Austin, Austin, TX

  • Venue:
  • Proceedings of the 2011 iConference
  • Year:
  • 2011

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Abstract

Knowledge about people's natural or preferred ways of exploring a system could reveal cognitive paths through which users learn a system. This knowledge can also inform the design of interfaces that facilitate users' learning of the system and the design of training materials that better accommodate users' preferences. In the study, we investigate the behaviors of first-time users' behavior of exploring a web space for consumer health information, MedlinePlus, and discuss implications for designing consumer health information retrieval systems.