Voice User Interface Design
Human Factors And Voice Interactive Systems
Human Factors And Voice Interactive Systems
Designing Human Interface in Speech Technology
Designing Human Interface in Speech Technology
Natural language interface for information management on mobile devices
Behaviour & Information Technology
The role of spatial abilities and age in performance in an auditory computer navigation task
Computers in Human Behavior
Reducing working memory load in spoken dialogue systems
Interacting with Computers
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This research focus on the effect of number of options of message of Interactice Voice Response, or IVR, (recorded human voice) multiple option messages and on the effect of linguistic marker on memorization of options. Participants were told to pay attention to the quality of speech interactions between users and an IVR system with a natural voice. They asked to recall system messages which suffixes were added. The suffix was either experimental (pseudoword), natural ("It's your turn [to speak]") or control (beep). Results showed that option recall was impaired when messages were longer and contained a suffix. These results confirm and specify recommendations for IVR prompt design.