Dealing with mobility: understanding access anytime, anywhere
ACM Transactions on Computer-Human Interaction (TOCHI)
The challenge of absent presence
Perpetual contact
Always connected: a longitudinal field study of mobile communication
Telematics and Informatics
User appropriation of mobile technologies: Motives, conditions and design properties
Information and Organization
Tales from the police: Rhythms of interaction with mobile technologies
Information and Organization
Human agency in a wireless world: Patterns of technology use in nomadic computing environments
Information and Organization
Drivers of context-specific ICT use across work and nonwork domains: A boundary theory perspective
Information and Organization
Mobile phone accessibility values for users with disabilities
International Journal of Mobile Communications
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This paper examines how some non-managerial/professional workers (mobile service engineers) used mobile phones for work, with a central focus on phone use during working hours. During working hours the engineers not only used their phones as work-related communication tools, but also as a tool to manage the work/non-work boundary. By examining non-managerial workers, and boundary management during work time the paper addresses a significant gap in knowledge. The data presented shows that while the boundary between work and non-work time at the start and end of the working day was clear, and that work demands rarely intruded upon non-work time, the situation with regard to working hours was quite different. Fundamentally, the way the engineers' used their mobile phones during working hours resulted in the work/non-work boundary regularly becoming blurred and unclear. A key reason why the engineers use their phones as a boundary management tool during working hours relates to the character of their work, where the engineers spent much of their working time alone, driving to client sites, and also due to the unpredictable opportunities the engineers had for face-to-face interaction with clients or colleagues.