Speech Communication - Special issue on interactive voice technology for telecommunication applications (IVITA '96)
Natural language generation in dialog systems
HLT '01 Proceedings of the first international conference on Human language technology research
MATCH: an architecture for multimodal dialogue systems
ACL '02 Proceedings of the 40th Annual Meeting on Association for Computational Linguistics
Stochastic language generation for spoken dialogue systems
ANLP/NAACL-ConvSyst '00 Proceedings of the 2000 ANLP/NAACL Workshop on Conversational systems - Volume 3
Dialogue management in the Mercury flight reservation system
ConversationalSys '00 Proceedings of the ANLP-NAACL 2000 Workshop on Conversational Systems
Review sentiment scoring via a parse-and-paraphrase paradigm
EMNLP '09 Proceedings of the 2009 Conference on Empirical Methods in Natural Language Processing: Volume 1 - Volume 1
Dialogue-oriented review summary generation for spoken dialogue recommendation systems
HLT '10 Human Language Technologies: The 2010 Annual Conference of the North American Chapter of the Association for Computational Linguistics
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In this paper we present a framework for spoken recommendation systems. To provide reliable recommendations to users, we incorporate a review summarization technique which extracts informative opinion summaries from grass-roots users' reviews. The dialogue system then utilizes these review summaries to support both quality-based opinion inquiry and feature-specific entity search. We propose a probabilistic language generation approach to automatically creating recommendations in spoken natural language from the text-based opinion summaries. A user study in the restaurant domain shows that the proposed approaches can effectively generate reliable and helpful recommendations in human-computer conversations.