Attention and performance XIV (silver jubilee volume)
WebCQ-detecting and delivering information changes on the web
Proceedings of the ninth international conference on Information and knowledge management
Context-Aware, Proactive Delivery of Task-Specific Information: The KnowMore Project
Information Systems Frontiers
Communications of the ACM
Interacting with groups of computers
Communications of the ACM
Models of attention in computing and communication: from principles to applications
Communications of the ACM
Workflow Context as a Means for Intelligent Information Support
CONTEXT '01 Proceedings of the Third International and Interdisciplinary Conference on Modeling and Using Context
Just-in-time information retrieval
Just-in-time information retrieval
Utilizing knowledge context in virtual collaborative work
Decision Support Systems - Special issue: Collaborative work and knowledge management
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We present a novel approach for proactive support of user in knowledge intensive organisations. Whilst once information was a scarce resource, nowadays all kinds and qualities of information are available. However human attention has become a scarce resource which is difficult to manage and support. Our attention management system proactively supports the user in dealing with processes, activities and tasks defined by a semantically-enhanced business workflow. Moreover the user is supported in reacting on changes respecting the users' context and preferences. The approach is based on an expressive attention model, which is realized by combining context-aware ECA rules with ontologies and an appropriate preference model. We present the system's architecture, describe its main components and present early evaluation results. Our system is particularly deployed in a use case related to eGovernment. Nevertheless the architecture we present is general, and may be used in all kind of information and knowledge systems where handling the user attention is of an important interest.